Unsolicited Email / Spam Policy and Compliance

ebull provides a service, which allows users to send emails to multiple recipients. ebull fully supports the use of email as a marketing channel but does not provide its services for the purpose of Unsolicited Commercial Email (UCE) or SPAM.  All of our customers must understand and abide by the principals of email protocol and follow a strict "opt-in" policy.  We take extremely seriously any reports of users who use our services for the purpose of SPAM.

BASIC RULES

All emails sent using our services, which are sent on behalf of our customers, must be "opt-in" communications. “Opt-In” means that all recipients must at one time have supplied their email address to receive email communications and/or have a pre-existing relationship with our customer.
Opt-in subscription methods must be used at all times, such as online subscription forms or printed “opt-in” indicators.
Opt-out requests must be honoured without exception.
Customers who upload email lists to their ebull account must agree to these terms and may be required to show proof of the opt-in nature of their list.

OPT-IN TOOLS

ebull will provide the technical tools necessary to help enforce the "opt-in" nature of the newsletters. These tools include:

Online Subscription box – Customers can add a subscription box to their website to allow users to subscribe to their newsletter.
Automatic Unsubscribe Link - Every email sent will provide recipients with an easy to find and follow method to unsubscribe from the email list.  This will allow the recipient to instantly remove their email address from the customer’s database by submitting their email address. This will prevent any further correspondence from the customer.

SPAM AND BULL CREATIVE POLICY ABUSE

ebull takes its responsibility extremely seriously. Sometimes a recipient will receive an email and assume it to be SPAM.
We ask recipients to first be sure that they have not subscribed to the newsletter and/or they do not have an existing relationship with the sender.
If they are sure that the email is unsolicited then they should file an abuse report, an email should be sent to support@ebull.co.uk.
We will investigate the matter fully and if we find that a customer has used our services for SPAM we will in the first instance give a warning.
If the customer sends unsolicited email again within a 6 month period we will cancel their account.

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